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dc.contributor.authorVural, Ceren Altuntas
dc.contributor.authorTuna, Okan
dc.date.accessioned2021-03-15T13:06:09Z
dc.date.available2021-03-15T13:06:09Z
dc.date.issued2016
dc.identifier.issn1367-5567
dc.identifier.issn1469-848X
dc.identifier.urihttps://doi.org/10.1080/13675567.2015.1008438
dc.identifier.urihttps://hdl.handle.net/20.500.12879/96
dc.descriptionTuna, Okan/0000-0001-8434-3753en_US
dc.descriptionWOS:000373454200001en_US
dc.description.abstractThis study takes a customer focus that prioritises the service-offering dimensions of logistics centres (LCs) by considering potential LC customer expectations. Applying a survey and a quality function deployment methodology to logistics service providers, the study explores, categorises and prioritises LC customer expectations and LC service characteristics. The results indicate that customer preferences mainly prioritise infrastructure, and warehouse and intermodal dimensions. However, when the cost dimension is included, higher utility values are delivered through soft service dimensions like value-added or standard services. LC investors or undertakers can use these results to guide their design of market offerings by using the same methodology to assess expectations in their target markets.en_US
dc.language.isoengen_US
dc.publisherTaylor & Francis Ltden_US
dc.rightsinfo:eu-repo/semantics/closedAccessen_US
dc.subjectcustomer expectationsen_US
dc.subjectlogistics clustersen_US
dc.subjectfreight villageen_US
dc.subjectlogistics centreen_US
dc.titleThe prioritisation of service dimensions in logistics centres: a fuzzy quality function deployment methodologyen_US
dc.typearticleen_US
dc.contributor.departmentBeykoz Üniversitesi Lojistik Meslek Yüksekokuluen_US
dc.contributor.institutionauthorTuna, Okan
dc.identifier.doi10.1080/13675567.2015.1008438
dc.identifier.volume19en_US
dc.identifier.issue3en_US
dc.identifier.startpage159en_US
dc.identifier.endpage180en_US
dc.relation.journalInternational Journal Of Logistics-Research And Applicationsen_US
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US


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